Official Document Processing

kb-article

Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.

This skill ships only metadata — no inline instructions. See the source repo for details.

Install this skill

One command (all agents)

Runs the npx skills CLI which auto-detects every AI coding agent you have installed (Claude Code, Cursor, Codex, OpenCode, Windsurf, Copilot, and 51 more).

npx skills add https://github.com/anthropics/knowledge-work-plugins/tree/HEAD/customer-support/skills/kb-article

Alternative: shorthand form

npx skills add anthropics/knowledge-work-plugins --skill kb-article

Install to a specific agent

Pick the agent you use. The CLI writes the skill to that agent's standard skill directory.

npx skills add anthropics/knowledge-work-plugins --skill kb-article --agent claude-code

npx skills add anthropics/knowledge-work-plugins --skill kb-article --agent cursor

npx skills add anthropics/knowledge-work-plugins --skill kb-article --agent codex

npx skills add anthropics/knowledge-work-plugins --skill kb-article --agent opencode

npx skills add anthropics/knowledge-work-plugins --skill kb-article --agent github-copilot

npx skills add anthropics/knowledge-work-plugins --skill kb-article --agent windsurf

Manual install (no CLI)

Prefer to skip the CLI? Clone the repo and drop the skill folder into your agent's skills directory.

git clone https://github.com/anthropics/knowledge-work-plugins.git

cp -r knowledge-work-plugins/customer-support/skills/kb-article ~/.claude/skills/

For other agents, replace ~/.claude/skills/ with their skill directory — see the full list.

Use it

Once installed, ask your agent to "use the kb-article skill" or describe what you want (e.g. "Draft a knowledge base article from a resolved issue or common question. Use whe"). Most agents auto-discover the skill from its SKILL.md description — no slash command needed.

Requires: Node.js 18+ for npx skills. Skill files are MIT-style permissive by default — check the source repo for the actual license.

SKILL.md source

---
name: kb-article
description: Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be
---

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